After a survey closes, the client sponsoring the survey will review all responses and approve them for payment. This typically takes about 4-6 weeks; however, some surveys may stay open longer than 6 weeks. Telephone or Web conferencing surveys are paid weekly as your participation is confirmed very quickly during this live survey. 

We will do our best to process all of your rewards as quickly as possible.

Within 6-8 weeks after the survey closes (which is different from the date completed), you will receive an email from Surveys@healthsurveys.webmd.com which will inform you that your reward is available to be claimed. Click on the ‘Claim Now’ button in the email, or check your Participant Portal rewards page and then click the ‘Claim’ link next to your reward. Your Amazon.com gift card code* will appear on screen. Follow the on-screen instructions to apply your Amazon.com gift card* to your Amazon.com account.

IMPORTANT: If you do not claim your Amazon.com gift code* by the expiration date listed within the email and the Survey Portal, you will waive any claim to the Amazon.com gift code*.
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Even if you do not plan on using your Amazon.com gift code* right away, it is highly recommended that you apply the Amazon.com gift code* to your Amazon.com account to use on future purchases.
Visit www.Amazon.com/help if you need assistance in applying your gift card code(s) to your Amazon account.

Not receiving your payment emails? Please search your inbox for emails from Surveys@healthsurveys.webmd.com 

*Restrictions apply: see amazon.com/gc-legal

 Please note: Do not include any personal information when contacting Customer Support, except for the email address you registered with, the survey number if relevant, and a description of the problem you encountered.