If you experience a technical issue when participating in a survey, please contact our customer support team and include the following:

1. The survey name and number, as well as your ID, which are all provided on the survey invitation. 
2. The original email invitation you received
3. Describe what is being experienced and provide the wording of any error message

Please note: The majority of our surveys are put together by outside clients. Please allow time for us to communicate with these other parties.

 Please note: Do not include any personal information when contacting Customer Support, except for the email address you registered with, the survey number if relevant, and a description of the problem you encountered.