Technical errors/issues can be the result of the cache and/or cookies on your computer or device.  We suggest clearing both or trying another browser if the issue persists. Our surveys are most compatible with Google Chrome. 

If you continue to experience a technical issue when participating in a survey, please contact our customer support team, including the following:

• The survey number, as well as the ID, which are located at the bottom of the invitation
• Forward the original email invitation you received if you cannot locate this information
• Describe what is being experienced and provide the exact wording or screenshot of any error message
• Please confirm you tried the suggestions mentioned above

 Please note: Do not include any personal information when contacting Customer Support, except for the email address you registered with, the survey number if relevant, and a description of the problem you encountered.